Billing & Insurance

The Hospital of Central Connecticut participates in most insurance plans. For questions about coverage, please contact your insurance provider.

Billing & Insurance

For questions about your bill, please call:

Patient Accounts: 860.224.5181
8:00 AM to 4:30 PM, Monday through Friday.

The Hospital of Central Connecticut participates in most insurance plans. For questions about coverage, please contact your insurance provider.

Patient Accounts and Bill Payments
A patient’s hospital bill can be paid via credit card by calling Customer Service at 860.224.5181, 8:00 AM to 4:30 PM, Monday through Friday, or by mail at the address noted on a patient’s bill.

You can also pay your bill online using MyChartPLUS.


Financial Assistance

Hartford HealthCare is committed to meeting your healthcare needs and treating you with compassion from the bedside to the billing office. We realize that most medical expenses are the result of unexpected illness or accidents and are difficult to budget for.

As a courtesy and convenience to you, Hartford HealthCare has many ways that we can assist you including Financial Counseling, Medicaid Eligibility Assessment and Financial Assistance.

View our Financial Assistance Policy and Services


List of Charges

Hartford HealthCare has a website that is designed to help you understand the cost of your care. The site shows the charges for most procedures or other services at each Hartford HealthCare hospital.

Visit HartfordHealthCare.org/Charges


We participate in most insurance & managed care plans in Connecticut to make using our facilities and services as convenient as possible.

Participation may vary by product and is subject to change. Access to Hartford Healthcare Corporation may require an authorization or referral by your primary care physician or your managed care plan.

Accepted Insurance Plans

Hartford HealthCare participates in most major health plans in Connecticut.  In addition, please review your health plan provider directory and/or consult with your health plan to confirm coverage.

Government Plans:
(including but not limited to)

  • Medicare
  • State of Connecticut
  • Out-of-State Medicaid

Medical Commercial Plans:

  • Aetna
  • Blue Cross
  • Cigna
  • ConnectiCare
  • Connecticut Health Plan
  • Franklin Health Plan
  • Healthcare Compare / Affordable Health / First Health
  • Health Care Value Management
  • Health CT
  • Health Direct
  • Health Management Center
  • Health New England
  • Health Net
  • Health Strategies
  • Managed Health Network
  • Multiplan Managed Care
  • Northeast Health Direct
  • Occupational Health Services
  • Olsten Health Care
  • One Health Plan of Southern New England
  • Oxford Health Plan
  • Private Health Care Systems
  • United Healthcare
  • United Payors & United Providers 

Behavioral Health Plans:

  • Anthem Behavioral Health
  • Behavioral Health Connecticut, LLC
  • HMA Behavioral Health, Inc.
  • United Behavioral Health
  • Value Options / GA Behavioral Health
  • Psych Advantage, Inc.
  • Comprehensive Behavioral Health (Comp Care)
  • Magellan Behavioral Health (Merit Behavioral Health)
  • Cigna Behavioral Health

Medicare Advantage Plan:

Managed Medicaid Plans:

  • Blue Care Family Plan
  • Community Health Network
  • Health Net

Worker's Compensation Plans:

  • Corvel
  • MasterCare of Connecticut
  • Medfocus Radiology
  • One Call Medical – Radiology

If your managed care plan is not listed or if you have questions about Hartford Hospital participation, please contact the Hartford Hospital Patient Financial Services Customer Service.

For other questions regarding eligibility and coverage of services, please contact your health plan representative.


Keep informed on the health insurance market and its changes.

The Affordable Care Act (ACA) created guidelines for a new kind of marketplace for health insurance. 

  • Think of an exchange as an online marketplace. It’s a website where shoppers can research all their options and then buy health insurance.
  • The Affordable Care Act is expected to help increase access to health care. Health insurance exchanges will be an important part of that.
  • Depending on the type of insurance coverage you wish to purchase and your total household income, you may be eligible for reduced rates on the premiums you pay.

Billing & Insurance

  • Bradley Memorial Campus

    81 Meriden Ave.,
    Southington, CT 06489
    Get Directions >>

    Patient Accounts
    860.224.5181

  • New Britain General Campus

    100 Grand Street,
    New Britain, CT 06052
    Driving Directions >>

    Patient Accounts
    860.224.5181

  • Financial Assistance

  • Find a Doctor