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Employee Wins Hospital Customer Service Award

New Britain [May 14 2008] - Michelle Sirois of New Britain, a billing representative with The Hospital of Central Connecticut’s patient accounts department, recently won the hospital’s highest honor for exemplary customer service.

Sirois received The 2008 President’s Award for Excellence in Customer Service April 30 at the hospital’s Employee Recognition Dinner at the Aqua Turf Club in Southington. Hospital President and CEO Laurence Tanner presented her with the prize – a three-night stay at the Sagamore Resort on Lake George in New York.

The annual award honors an outstanding employee who embodies exceptional customer service, an ongoing commitment to customers, innovation and creativity in resolving customer issues and continuous improvement in customer service.

Sirois, a hospital employee since 1989, manages the hospital’s free bed/charity care procedure, helping to find financial aid for patients who can’t cover the cost of their care.

Sirois was lauded in a letter from a grateful former patient who praised her professionalism and caring and the assistance she provided in helping him to receive financial aid.

“Though I have a long way to go financially, the approval for the free bed program has given me a chance,” the patient wrote. “The professionalism, respect and courtesy exhibited by Michelle is a true example to be followed not only in the business world but in everyday life.”

“I was very surprised and honored to receive the customer service award,” Sirois said. “My work is so rewarding to me – I’m glad I’m able to help patients who truly are in financial hardship.”

Contact: Nancy Martin, 860-224-5900, ext. 4366

HCC Corporate Communications
(860) 224-5695 • Fax (860) 224-5779