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Hospital of Central Connecticut First in State to Launch Helpful Hands Concierge Service

New Britain [November 07 2007] - The Hospital of Central Connecticut is the first hospital in the state to launch the Helpful Hands Concierge service, an exciting new program designed to enhance the patient, visitor and employee experience by providing a wide range of services and amenities.

Recognizing that in our fast-paced world time is of the essence, the hospital has contracted with Errand Solutions, a Chicago-based company that provides customized on-site concierge services to healthcare facilities, hotels and other organizations.

All hospital patients, their visiting family members and employees can request their desired services from countless options ranging from gift/flower delivery, hotel or dinner reservations to dry cleaning drop off and pick up.

“We understand how difficult a hospital stay can be for patients and their families,” says Anne Phelan, the hospital’s director of Volunteer Services. “This program is one more thing we can do to make them more comfortable and help them through a challenging time.”

Helpful Hands Concierge, staffed by a full-time concierge and assistant concierge as well as a number of volunteers, is provided at the New Britain General and Bradley Memorial campuses Monday, Tuesday and Thursday, 9 a.m. - 6:30 p.m. and Wednesday and Friday, 7:30 a.m. - 6:30 p.m.

Requests for services may be phoned in, faxed or e-mailed to the concierge, located in the New Britain General campus lobby. The concierge then provides services to both campuses with the help of specially trained hospital volunteer patient concierges and local vendors.

Volunteer patient concierges provide a “warm welcome” to all newly admitted patients by educating them and their families on the concierge services available and by collecting their requests.

Volunteers visit patient care areas and departments throughout both hospital campuses with an amenities cart containing items patients might find helpful to ease their stay, such as free newspapers and reading material, computer laptop Internet service and sundries, as well as items staff might desire, such as snacks, stamps and other articles.

Services and items the concierge can arrange for include: reading/video materials, notary services, patient discharge assistance, oil changes, dry cleaning, package shipping and receiving, personal shopping, pet services and more. The concierge can also research home improvement contractors, restaurants and other services, obtaining a list of prices, locations and other information on the particular service.

“The Helpful Hands Concierge service will set the stage and define The Hospital of Central Connecticut experience for patients, visitors and employees,” says Elizabeth Lynch, vice president, Human Resources. “We believe that this is a truly unique program that will differentiate us from other hospitals. It will assist us in achieving our goal of consistently exceeding our patients’ and employees’ expectations.”

Contact: Nancy Martin, 860-224-5900, ext. 4366

HCC Corporate Communications
(860) 224-5695 • Fax (860) 224-5779