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Patients Give Bradley Memorial Top Ratings

Southington [June 02 2006] - Bradley Memorial Hospital scored top ratings for patient satisfaction among Connecticut hospitals, according to a recently released quarterly report.

The hospital rated in the 99th percentile for patient satisfaction, compared to peer group hospitals in Connecticut. Bradley’s overall rating was nearly 90 — that is, in all areas, and compared to all hospitals using the Press Ganey survey. The Press Ganey survey is used by many hospitals throughout the U.S. to gauge patient satisfaction. Detailed questionnaires ask patients to rate everything from physician skill and courtesy, to sensitivity to privacy and complaints, to the general cleanliness and cheerfulness of the hospital.

By all measures, 90 percent or more of patients surveyed rated Bradley Memorial “excellent” in many specific areas, including nursing care, meals, discharge arrangements, physicians, and tests and treatments.

“Bradley has always been committed to team work,” said Elaine Greene, RN, the hospital’s Chief Operating Officer. “All of our departments strive to work together for the benefit of patients and their families. The dietary department has consistently rated high. The dietary staff see all patients daily to make sure patients are happy with their meals. They consistently go the extra mile for our patients, who appreciate the extra touches. Bradley has always been a caring place. We have the right ingredients that make for an exceptional place that offers a home-like feel in a high tech and high touch environment.”

Contact: Corporate Communications, 860-224-5900 x6507

HCC Corporate Communications
(860) 224-5695 • Fax (860) 224-5779