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Visitor services

Mail and flowers

Bradley Memorial campus

Mail or flowers will be delivered to patient rooms. Mail received at the hospital after discharge will be forwarded to patients' homes.

New Britain General campus

Mail is delivered to patient rooms twice daily weekdays and once on Saturdays (no Sunday delivery). Florists deliver to a central flower room and flowers are taken to patient rooms as soon as possible.

Visitors may bring flowers any time; we encourage the use of non-breakable containers. Flowers are not permitted in Critical Care Units.

Gift Shops

Auxiliary Gift Shop at Bradley Memorial campus
(860) 276-5026

A variety of gifts, magazines, cards and flowers is available in the gift shop in the Main Lobby, operated by the hospital Auxiliary. Proceeds from gift shop sales benefit the Auxiliary, which donates funds to support hospital programs and services.

The Wishing Well Auxiliary Gift Shop at New Britain General campus
(860) 224-5260

A variety of gifts, magazines, cards and flowers is available in the gift shop in the Main Lobby, operated by the hospital Auxiliary. Sundries, slippers and other items are also available.

The gift shop will also deliver to patients' rooms. Call (860) 224-5260 to place your order. For patients' convenience, a gift shop cart visits nursing units on weekdays. Proceeds from gift shop sales benefit the Auxiliary, which donates funds to support hospital programs and services.

Cafeteria

Bradley Memorial campus

Cafeteria hours
  • Breakfast: 6:30-10 a.m.
  • Lunch: 12:30-1:30 p.m.
  • Dinner: 5:30-6:30 p.m.
  • Vending machines are available 24 hours a day.
New Britain General campus

Cafeteria hours
  • Weekdays: 6:30 a.m.-7 p.m.
  • Weekends: 6:30 a.m.-6:30 p.m.
  • Vending machines are available 24 hours a day.
Coffee shop hours
  • Weekdays: 6:30 a.m.-7 p.m.
  • Weekends & Holidays: 6:30 a.m.-2 p.m.
  • Coffee, cold drinks, pastries and other items are available.
  • WI-FI is available in the coffee shop for wireless Internet connection and several computer work stations are available, with Internet access, are available for visitors to use.

Update loved ones and friends

Create a CaringBridge website

When your loved one is dealing with a major health concern, communicating with family and friends can be challenging. CaringBridge makes it easier. CaringBridge allows a patient, family member or close friend to create a free, personal, private website to share information about their health journey with their network of family and friends, and receive messages of love and support.

Learn more about CaringBridge.