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How we receive patient feedback
Press Ganey surveys
The independent Press Ganey company conducts random surveys of former Hospital of Central Connecticut patients, asking them to rate everything from the quality of care they received to the cleanliness of their rooms. Survey responses help the hospital improve quality of care and customer service.
HCAHPS surveys
Created by the Agency for Healthcare Research and Quality (AHRQ), the federal government's HCAHPS initiative is designed to provide a standardized survey to measure patients' perspectives on hospital care.
HCAHPS survey questions ask patients to give an overall ratings of the hospital and evaluate other key areas, including communication with doctors and nurses; hospital staffs' responsiveness; pain control; cleanliness and quiet; and discharge information.
The initiative created a national standard for collecting or publicly reporting this information, allowing consumers to compare survey results among different hospitals.
HCAHPS is meant to complement - not replace -- patient satisfaction and other data hospitals currently collect.
Your comments
Please don't hesitate to share concerns, complaints or compliments with your doctor, nurse or any other hospital staff member. Your feedback does make a difference!
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