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Location: Main lobby, behind Information Desk, both campuses

New Britain General campus hours:

  • Monday through Friday: 5:30 a.m. to 5 p.m.
  • Saturday: 7:30 a.m. to noon
  • After hours:
    • Admitting office Control Desk until 10 p.m. daily
    • Emergency Department 10 p.m. to 5:30 a.m. Monday through Friday and until 6:30 a.m. Saturday, Sunday and holidays.

Bradley Memorial campus hours:

  • Monday through Friday: 7:30 a.m. to 4:30 p.m.
  • At other times, admissions are handled through the Emergency Department (860-276-5200).

Director, Admitting/Patient Accounts: 860-224-5197

New Britain General and Bradley Memorial campuses

Manager: 860-224-5258

New Britain General and Bradley Memorial campuses

New Britain General campus

  • Team leader, Outpatient Department: 860-224-5127
  • Outpatient Test Center Check-In Desk: 860-224-5676
  • Outpatient Test Center Fax: 860-224-5534

Bradley Memorial campus

  • Team leader: 860-276-5054
  • Registrar: 860-276-5051
  • Verifier: 860-276-5052
  • Bradley Memorial Fax: 860-276-5164

Outpatient Orders

To expedite outpatient orders (lab slips, etc.) at outpatient testing area, located off lobby behind Information Desk, practices are asked to:
  • Write legible orders with diagnosis indicated; include signature from the ordering physician.
  • Inform patients that specimen drop-offs must be registered. Patient needs to check in at the outpatient test center to register the specimen for drop off.
  • Notify Admitting (860-224-5127) if sending a patient for a blood transfusion, IV medications or for presurgery testing not previously scheduled.
  • Ask patients to bring two forms of identification, including a photo ID, and insurance card. This ensures compliance with Red Flag regulations designed to protect patients against identity theft.


For admitting purposes, patients should bring the following:

  • Insurance card
  • Photo identification (e.g., driver’s license, passport)
  • Prescription medications: For inpatient admissions only, ask them to bring a list of their prescription medications. For ambulatory procedures, patients do not need to bring their prescriptions.
  • For inpatient and ambulatory procedures, patients should bring a list of any over-the-counter medications, as well as any vitamins, supplements or herbal products they’re taking.
  • Glasses, dentures, hearing aids and any other assistive devices they use.

Patients should not bring:

  • Cash
  • Valuables such as jewelry or electronic devices. If the patient cannot leave valuables at home or with relatives or friends, we will deposit valuables in the hospital safe and issue a receipt. Although we are unable to assume responsibility for lost or missing items, we will do everything possible to help locate them.
  • Cell phones; they are prohibited in patient care areas.
  • Extra clothes, toiletries, etc. A patient’s visitors can bring pajamas, robes, toiletries and other items to the patient after admission.
  • State regulations prohibit the use of plug-in radios in hospitals. Only battery-powered radios may be used.